ASK AWAY
FREQUENTLY ASKED QUESTIONS
This FAQ page will be periodically updated leading up to the convention. Please check back for updates! For any pressing questions not answered on this page, please send an email to convention@phase-connect.com.
REGISTRATION
Stay tuned on our social media for announcements about registration and badge sales soon!
Refunds can be requested through our registration website and will be handled case-by-case depending on how close it is to the convention date.
* Full refunds available until: May 1st, 2026
* Partial refundsAvailable until June 1st, 2026
* No refunds available from June 1st, 2026 through June 14th, 2026.
HOTEL BLOCK
The hotel block is already open! You can book your stay here. Hotel block rooms are limited and can sell out. We are in the process of acquiring additional blocks, however prices and availability may differ and are not guaranteed.
No, you do not have to be staying at the hotel to attend Phase Con. However, you will be required to have your badge visible at all times at the venue if you are not a hotel guest.
VENUE
Phase Con will be held at the Hyatt Regency SFO in Burlingame. It is less than a 10 minute drive away from the San Francisco International Airport (SFO). The hotel provides a free 24/7 shuttle services to and from the airport.
Yes. The venue provides hourly and daily self-parking. For more information please visit their website.
GUESTS
Phase Con is not looking to have any external guests be part of the official programming. However, everyone is welcome to attend as an attendee.
Yes. As part of the official programming, there will be Meet & Greet for all of Phase Connect talents. However, we are currently not looking to have Meet & Greets for unaffiliated VTubers and guests.
PROGRAMMING
We have some iconic programming planned. We will be releasing more details on Programming soon. Please keep tabs on our official Twitter for updates!
Your badge includes entry to all of the programming at the convention. Certain key activities will incur an additional fee to participate in (such as Meet & Greets). Any paid activity will be announced prior to the convention.
ACTIVITIES
We have several fun activities planned. We will be releasing more details on activities soon. Please keep tabs on our official Twitter for updates!
Certain activities will be additionally ticketed, such as Meet & Greet. Please keep updated via our official Twitter!
VENDORS & ARTISTS
A list of participating Vendors and Artists will be announced soon! Please stay updated via our official Twitter!
Updated 3.16.2026
